According to the report, 92% of the technicians who attempted to use metal cuticle clippers on the shadow shoppers didn't put on gloves. Even worse, they did not use an implement that was package-sealed, even though half of the nail technicians claimed the instrument had been autoclaved (autoclaving is the process of heating water above boiling point in a pressurized device - it is the safest way to sterilize equipment). The shoppers also reported several hygiene breaches on equipment such as nail files and buffers, which should either be disposable or cleaned between clients. A few salons had surfaces that weren't cleaned between clients and were covered in dust, or even pieces of skin. In one salon, a technician kept her dirty implements in the cash drawer.

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